F.A.Q's
Q. How do I apply my member discount online?
A. Please refer to the welcome email which you received when purchasing or renewing your membership. At the bottom of this email, you will find your online member discount code. BEFORE checking out, please click on 'view cart' and type in your member code to the 'discount code or gift card' box. Your member discount will then be applied to your order.
If you are unable to locate your welcome email, please contact membership@huntington.org for further assistance.
Q. Where's my order?
A. We endeavor to process your order within 3 days of receipt. Once your order has been processed, you will receive an email with your item's tracking number.
Our couriers are USPS or UPS ground, If you would like your parcel to be shipped via FedEx or other courier, please add a comment in the NOTES section on your order and we will contact you for further information.
If you have selected 'pick up in store' as your delivery method, please wait until you receive an email from us to let you know that your order is ready to be collected.
Q. I would like to return my order - what do I do?
A. We accept returns within 30 days of delivery.
Please email us at thestore@huntington.org to let us know that you would like to return your order and then follow the instructions on the paperwork included in your parcel.
Please note that returns must be received back at our warehouse in original packaging, with tags, and should be in a clean, resalable condition.
Once we have received your return in good condition, we will process a refund, minus your original shipping charge. Please note that funds may take 1-3 days to appear back in your account, depending on the T's and C's of your bank or payment method.
Please note that food, beverages, teas, coffee, calendars, gifts cards, trunk show items and sale items are final sale and are not refundable.
Q. I've changed my mind. Can I cancel my order?
A. If you have not yet received a tracking number by email, we may be able to cancel your order. Please email us at thestore@huntington.org as soon after placing your order as possible to request a cancellation. If you order has already shipped, we cannot cancel it. Please email us to request a return authorization.
Q. I chose in-store pick up for my order but would now like it to be shipped to me.
A. Yes, we can do this, but shipping your order will incur a shipping fee. Please email us at thestore@huntington.org to obtain a shipping quote.
Q. I received my parcel, but some items are missing / damaged. What should I do?
A. Please email us at thestore@huntington.org, ideally with your online order number, and if reporting a damaged item, please include a photo of the item and the packaging.
Q. Do I need to purchase an entrance ticket to shop at The Huntington Store / pick up my online order?
A. No, you do not need a ticket to visit our store.
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The Huntington Print Store - F.A.Q'S
Q. How long will my (unframed) print take?
A. Unframed paper prints take 3-5 business days to produce prior to shipment. Unframed (stretched) canvas prints take 5-7 business days to produce prior to shipment.
Q. How long will my (framed) print take?
A. Framed paper and framed canvas prints take 7-10 business days to produce prior to shipment.
Q. Can I order a sample of the frame color/finish I’m interested in?
A. No, it is not possible to order a sample. However, the product customization panel on every product detail page shows product renders of the specific size, substrate, and frame (where applicable) combinations selected. Changing any of these specific configurations will automatically change the rendered images in the customization panel, providing customers with the ability to preview every possible configuration option available. These tools are intended to assist customers in accurately previewing what their custom product configuration will look like prior to ordering. The product customization panel provides a custom product render, a custom product render in a lifestyle room view, and a custom product render to scale next to a human figure.
Q. What do I do if my print arrives damaged?
A. If your print arrives damaged, please contact The Huntington Store by email at thestore@huntington.org
Q. Can I return my print if I don’t like it?
A. No. Since all Huntington Custom Prints orders are custom made-to-order, all orders are final sale and non-returnable.
Q. I’ve changed my mind – how do I cancel my print order?
A. Since all Huntington Custom Prints orders are custom made-to-order, all orders are final sale and non-returnable. It is possible that some orders may be canceled if we are notified as soon as possible, typically within one business day, but we cannot guarantee any cancellations if an order has already been released to production.
