F.A.Q's

MyHuntington is a new online portal designed to make it easier to apply their Member discount to online store orders, plan visits, reserve tickets, manage account details, and stay connected with The Huntington—all in one place.

Through MyHuntington, visitors and Members can access admission, event, and program tickets; view order history; manage account information; and choose news and topics from The Huntington they would like to learn more about. Members will have access to additional Membership tools.

FIND OUT MORE

Log in with your MyHuntington account using the log-in button at the top of the store home page. Your Member discount will be applied automatically at checkout on non-sale items—no code needed. 

Sustaining Members receive a 10% discount and all other Membership levels receive 20%. If you have questions about your Membership, please contact membership@huntington.org for further assistance.

We endeavor to process your order within 3 days of receipt. Once your order has been processed, you will receive an email with your item's tracking number. 

Our couriers are USPS or UPS ground, If you would like your parcel to be shipped via FedEx or other courier, please add a comment in the NOTES section on your order and we will contact you for further information. 

If you have selected 'pick up in store' as your delivery method, please wait until you receive an email from us to let you know that your order is ready to be collected. 

We accept returns within 30 days of delivery. 

Please email us at thestore@huntington.org to let us know that you would like to return your order and then follow the instructions on the paperwork included in your parcel.

Please note that returns must be received back at our warehouse in original packaging, with tags, and should be in a clean, resalable condition. 

Once we have received your return in good condition, we will process a refund, minus your original shipping charge. Please note that funds may take 1-3 days to appear back in your account, depending on the T's and C's of your bank or payment method.

Please note that food, beverages, teas, coffee, calendars, seasonal items, gift cards, trunk show items and sale items are final sale and are not refundable. 

We use two couriers, USPS and UPS. Both are tracked services which include proof of delivery. If an order has been confirmed as delivered, but you do not have it, please contact the courier directly for further information, or to raise a 'lost parcel' claim.

We regret that The Huntington is unable to refund or replace lost or stolen items after delivery has been confirmed.

If your delivery address is within a shared building, we strongly suggest you sign up for text or email alerts on your parcel with the courier. You can do this as soon as you have your tracking number, which is emailed when your parcel is ready to ship. 

To allow fair access to our bestselling Jellycat styles to all customers, our limit on any Jellycat style is 3 per style per order/customer per day. Any orders over this limit will be automatically canceled.

If you have not yet received a tracking number by email, we may be able to cancel your order. Please email us at thestore@huntington.org as soon after placing your order as possible to request a cancellation. If your order has already shipped, we cannot cancel it. Please email us to request a return authorization. 

Yes, we can do this, but shipping your order will incur a shipping fee. Please email us at thestore@huntington.orgto obtain a shipping quote. 

Please email us at thestore@huntington.org, ideally with your online order number. If you report a damaged item, please include a photo of it and its packaging. 

No, you do not need a ticket to visit our store.

Unframed paper prints take 3-5 business days to produce prior to shipment. Unframed (stretched) canvas prints take 5-7 business days to produce prior to shipment.

Framed paper and framed canvas prints take 7-10 business days to produce prior to shipment.

No, it is not possible to order a sample. However, the product customization panel on every product detail page shows product renders of the specific size, substrate, and frame (where applicable) combinations selected. Changing any of these specific configurations will automatically change the rendered images in the customization panel, providing customers with the ability to preview every possible configuration option available. These tools are intended to assist customers in accurately previewing what their custom product configuration will look like prior to ordering. The product customization panel provides a custom product render, a custom product render in a lifestyle room view, and a custom product render to scale next to a human figure.

If your print arrives damaged, please contact The Huntington Store by email at thestore@huntington.org

No. Since all Huntington Custom Prints orders are custom made-to-order, all orders are final sale and non-returnable

Since all Huntington Custom Prints orders are custom made-to-order, all orders are final sale and non-returnable. It is possible that some orders may be canceled if we are notified as soon as possible, typically within one business day, but we cannot guarantee any cancellations if an order has already been released to production.